Bradley Barton Primary School is committed to putting pupils at the heart of it service delivery. However, there are occasions when parent/carers or visitors can act in a way we consider unacceptable. Bradley Barton Primary School expects its staff to be treated in a respectful manner, and whilst it is understood that people sometimes get frustrated, we will not tolerate behaviour which is deemed unacceptable, threatening, abusive or unreasonably persistent.
The school has a policy which we will enforce should the need arise. Should you require a copy of this policy please contact the school office: firstname.lastname@example.org
Raising Concerns and Resolving Complaints
From time to time parents, and others connected with the school, will become aware of matters which cause them concern. To encourage resolution of such situations the Governing Body has adopted a “School Complaints Procedure”.
The procedure is devised with the intention that it will:
Usually be possible to resolve problems by informal means
Be simple to use and understand
Allow problems to be handled swiftly through the correct procedure
Address all the points at issue
Inform future practice so that the problem is unlikely to recur.
Full details of the procedure may be obtained from the School Office or from the Clerk to the Governing Body.